The claimS support service that’s
as unique as EACH claim

A payout alone is rarely enough to help families.
Many need further support unique to their circumstances.
That’s why HALO doesn’t simply provide a defined list of support services. It’s altogether more personal.
How halo works

HALO is there for the policyholder and their immediate family too.

When they make a claim, one of our claims specialists takes time to understand their situation and listen to their concerns. In many cases these concerns are medical, but sometimes they’re about legal, financial or practical day-to-day issues.

Our claims specialist then uses their experience and network of expert contacts to recommend and put in place the support needed.

And in most cases the entire cost of the help offered is covered by the policy.

A few examples of how halo can help
  • A face-to-face second medical opinion from a UK Consultant
  • Return-to-work support
  • Finding a solicitor to handle probate
  • Bereavement counselling
  • Nursing support following diagnosis and treatment
  • Estate planning following a terminal illness diagnosis
  • Counselling to help families cope with serious illness
  • Therapies to ease the consequences of treatments
  • Help to draw up a power of attorney
  • Support and guidance to navigate the NHS
  • Signposting to employer or state benefits
  • Support with home, family and childcare issues
Case Study
Case Study

James and Leana’s story.

A first-hand account of the value of HALO.

Making a claim

Our Claims Team will guide you through the process and make sure we get all the information we need to pay the claim.
All you or your client need to do is contact us.


To find out more about what makes a Guardian policy a better policy, book a product briefing with one of our Account Managers.

Simply complete our online booking form and we’ll call you back.

All claims are unique.
That’s why we created
halo. It’s a truly personal
approach designed to
help more families in more

Duncan Mosely
Chief Operating Officer

Tools and Literature


Additional Services

All policyholders get free additional
benefits, without the need to claim.