SKIP TO MAIN CONTENT

Simple. Efficient. Fair

All you or your client need
to do is give us a call.

How to make a claim

 

  1. Call and register

    If your client needs to make a claim, please call:
    0808 173 1821
    Calls to this number are free.

  2. We take the details over the phone

    Once the claim has been registered, a member of our team will take all the details from your client over the phone.

  3. We email you confirmation

    We’ll then email the claim details to your client to make sure the information is right. If needed, we’ll also send your client any appropriate forms to be signed.

  4. We keep you updated

    We’ll keep you and your client updated on the progress of their claim.

  5. We introduce halo

    A Claims Specialist will contact your client directly to discuss the additional support we can offer them and their family at this difficult time.

Our claims statistics

Industry guidelines recommend that newcomers to the market don’t publish claims statistics for at least 5 years from launch, as it takes time to accumulate meaningful data that can be fairly compared with the wider market.

As we launched in 2018, we don’t publish claims statistics yet. However, we’d like to reassure you that since opening for business we’ve paid claims for every type of cover we offer. This includes paying out:

2020
£816,549 in life claims
£1,409,234 in critical illness claims.

2021
£3,263,326 in life claims
£2,813,910 in critical illness claims.

2022
£3,741,736 in life claims
£4,913,796 in critical illness claims.

The claims experience

The following customer stories are testament to quality of the claims experience we provide. Every adviser and customer who chooses Guardian can expect nothing less.

I can’t fault the whole process at all. It’s been
smooth from the start to finish, and I was
made to feel that I could get in touch
with Sue anytime to ask questions.

James
A Guardian Critical Illness Protection policyholder

JAMES AND LEANA’S STORY
LESLEY-ANN’S STORY

Guardian were brilliant. They were
on my side from the moment my
adviser registered the claim.

Lesley-Ann
A Guardian Critical Illness Protection policyholder

PDG CLAIMS CHARTER APPROVED

There’s more to claims than just paying them on time. Support and an efficient experience are just as important during a claim.

At Guardian, we have a dedicated claims team, with each claimant receiving a named point of contact who’ll provide regular updates, support and answer any questions as the claim progresses. Which is why Guardian’s claims process is approved by the PDG Claims Charter.

PDG Claims Charter logo

OUR PLEDGE TO PAY FUNERAL COSTS

While we always try to pay claims quickly, sometimes probate can prevent the money from reaching the family for several months depending on the complexities of the estate.

So, if we’re still awaiting probate once a life claim has been approved for payment, we’ll pay part of that life claim early by advancing up to £10,000 to help the bereaved family cover the cost of the funeral. To show our commitment to this we’ve signed up to the PDG Funeral Payment Pledge.

PDG Funeral Pledge

 

AT THE POINT OF CLAIM

An extraordinary service, because there’s
no such thing as an ordinary claim.

simplicity is at the heart
of our claims experience.

we guide claimants through
the entire process to help
ensure they receive a prompt
payout and benefit from the
full support of halo.

Phil Deacon
Head of Claims

OUR PRODUCTS
DESIGNED TO BRING<br/>ADVICE TO LIFE

DESIGNED TO BRING
ADVICE TO LIFE

Insights
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PROTECTION
PERSPECTIVES