Reason to recommend
No.5
cover upgrade
promise
If we improve our critical illness definitions,
every customer can benefit. Not just the new ones.
What makes our approach better
When providers make improvements to the quality of their critical illness cover, the benefits are only available to new customers.
We believe existing customers should be treated as well as new ones.
Our cover upgrade promise is our promise to policyholders that if we improve our critical illness definitions for new policyholders after their cover has started, we’ll give those improved definitions to them as an existing policyholder.
This means they can claim on any of the definitions listed in their policy terms and conditions, or any improved definitions we subsequently add.
Read Lee’s story to fully understand the
value of our cover upgrade promise.
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