The Data Protection Act requires us to manage personal information in line with the data protection principles. In particular, we need to process your personal information fairly and lawfully. We collect, hold and use your personal data, and you’re entitled to know how we intend to use any information you give us.
As employees, we're personally responsible for keeping your information confidential. We're all given training and education to remind us about our obligations. Our policies and procedures are also regularly audited and reviewed.
Any reference to ‘we', ‘us' or ‘our' means Guardian Financial Services Limited as an appointed representative of Scottish Friendly Assurance Society Limited.
Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Registered office: Scottish Friendly House, 16 Blythswood Square, Glasgow G2 4HJ. Registration number 110002.
Guardian Financial Services Limited is registered in England and Wales under number 11115769. Registered office: 11 Strand, London WC2N 5HR.
We'll hold your personal information securely in our systems so that we, either now or in the future, can manage your relationship with us.
We’ll collect information that you, your firm or your network give us as part of the process of developing and maintaining our business relationship with you. This includes:
We may use and share the personal information we hold about you for the following administrative activities:
And also for the following activities:
We won't keep your personal information for longer than necessary for conducting our business relationship, or for legal or regulatory requirements.
We'll treat your personal information as private and confidential, but may share it with each other and disclose it outside Guardian if:
We'll always make sure your information remains safe and secure.
So that we can provide you with services and carry out the activities described above, your data may be processed by the following organisations:
This list may be updated from time to time.
We may in the future wish to sell, transfer or merge part or all of our business or assets, or any associated rights or interests, or to acquire a business or enter into a merger with it. If so, we may disclose your personal information to a potential buyer, transferee, or merger partner or seller and their advisers so long as they agree to keep it confidential and to use it only to consider the possible transaction. If the transaction goes ahead, the buyer, transferee or merger partner may use or disclose your personal information in the same way as set out in this notice.
Making sure we deliver great customer service is very important to us. To do this, we use various methods of communication when sending you information. Most of the time we'll contact you by email. We may also send updates by letter when we believe it to be appropriate.
If you send us emails from your personal account, please remember that the information may not be secure and there's a risk that it could be intercepted. We can't provide the same levels of protection to information provided in an email to that submitted through recommended channels such as your secure online account. So if you choose to send an ‘insecure' email, you should keep the amount of confidential information you include to a minimum.
We may monitor or record our phone calls and webchat sessions with you. We do this in case we need to check we've carried out your instructions correctly, to answer questions or resolve issues, for regulatory purposes, to help improve the quality of our service, and to help detect or prevent fraud or other crimes. We may also monitor conversations for training purposes.
Under the Data Protection Act you have the right of access to your personal data. If anything is inaccurate or incorrect, please let us know and we'll fix it. For details on how to request a copy of your information, please contact us on:
We'll use your personal information to give you product details and offers that are more relevant to you. We may carry on doing this after your relationship with us ends.
We might contact you by mail, phone, email, or text message unless you've asked us not to. We may also display personalised messages when you use our internet and mobile services. You can change your preferences at any time by calling us or emailing us.
You can opt out of receiving this information at any time contacting us on:
Unless you've given us your consent, we won't give information about you to other companies to use for their marketing purposes.
Organisations must lodge a notification with their regulator describing what they process personal information for. The details are publicly available from the regulator's office and you can view ours at ico.org.uk/esdwebpages/search