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All our policyholders get free additional benefits – anytime

All policyholders also get access to our Anytime services, which provide GPs 24/7 and fully supported second medical opinions.

UNLIMITED ACCESS TO A GP 24/7

The Anytime GP service is available 24 hours a day, 7 days a week,
365 days a year.

That means policyholders can receive unlimited advice, reassurance and, where appropriate, diagnosis from wherever they are in the world.

Booking an appointment couldn’t be easier. Policyholders can simply call our Anytime service team and select a suitable time and day to talk to a GP by either video or phone.

All our GPs are practicing doctors with the same qualifications as your NHS GP. A translation service is available for patients who don’t speak English.

Anytime GPs are on hand to discuss any health concern, including:
  • Blood
  • Dental
  • Dermatology
  • Diabetes
  • Ear, nose, throat
  • Eye and vision care
  • Heart problems
  • Medication queries
  • Mental health
  • Musculoskeletal
  • Nervous system
  • Paediatrics
  • Respiratory
  • Second opinion
  • Stomach
  • Travel
  • Urinary issues
  • Women’s health
Patients also benefit from:
Open private referrals

If a patient needs further investigation or treatment, the GP will issue an open private referral letter to ensure they get access to the health care they need from a Consultant with the stated specialty.

Referrals are for private use only and may not be accepted for services provided by state-funded healthcare.

Private prescriptions

Where necessary, GPs can issue private prescriptions where the medication can either be collected from a nominated pharmacy or delivered to any UK address. If your clients qualify for free NHS prescriptions they’ll still have to pay for a private prescription. For medication delivery there is a separate charge for postage and packaging.

The GP 24/7 experience

GP 24/7 service is provided by HealthHero

GP 24/7 IN ACTION

54%

of all GP consultations lasted
more than 10 minutes.

29%

of all consultations happened
between 10pm and 7am.

22%

of all consultations were at
the weekend.

Source: Guardian Anytime usage 1 April 2020 – 31 March 2021.

Guardian Customer comments

Keep up the convenience
factor! This service is much
better than trying to get an
appointment from my own
registered GP.

Very fast service, it was
amazing to get a same day
appointment. Outstanding
service from the Dr,
they were amazing.

The Dr. was very friendly, very professional and informative, and they made me feel at ease.

CUSTOMER SCENARIOS
Mrs HR | 25 years old

Mrs RH was experiencing throat and chest pains for a few days which led to an A&E visit. A couple of days later, still not feeling better, she contacted GP 24/7 and spoke with a GP for over 20 minutes. During the consultation, the GP diagnosed her with a digestion related problem and prescribed medication for immediate relief from the symptoms.

Ms LK | 62 years old

A patient used the Video consultation service to speak with a GP about a longstanding eye problem. The doctor was able to see her via video and spoke to her for over 20 minutes – enough time to diagnose her with blepharitis, a common ocular condition, and advise on the most appropriate treatment.

SECOND MEDICAL OPINION

Anyone diagnosed with a serious illness faces a worrying time and a range of emotions, concerns and questions.

That’s why Guardian Anytime offers a confidential, face-to-face second medical opinion to policyholders if they’re diagnosed with a life-changing or life-threatening condition. If the policyholder has Children’s Critical Illness Protection, all their eligible children are covered too.

The service is designed to give policyholders a second medical opinion when they’ve already received a diagnosis from their treating UK Consultant. The specialist they’re referred to can also help make treatment choices and answer any questions or doubts the policyholder may have about their existing Consultant’s recommendations. The second opinion will be provided by a UK-based Consultant and come with the ongoing support of a personal nurse adviser.

How the service works
Contact Us

After receiving a diagnosis from their own UK Consultant, any policyholder who would like a second medical opinion should call our Claims Team. We’ll then take the information and explain what happens next.

Personal Nurse Adviser

The policyholder will be allocated their own Personal Nurse Adviser who will give them information, guidance and support, by phone, both before and after the second opinion.

Face-to-Face UK Consultation

After an initial consultation with their Personal Nurse Adviser, the most appropriate consultant is identified and the policyholder may be offered a choice of consultants. The Personal Nurse Adviser will give the policyholder guidance before the consultation on things like the questions to ask and what to expect.

After the consultation

A medical report is sent to the policyholder and their GP.

The Personal Nurse Adviser will then help the policyholder decide on next steps. This may involve accessing services or further tests through the NHS or privately, making decisions or coming to terms with a disappointing outcome.

For those who need long-term support – perhaps in adjusting to and managing a serious health condition – the support of the Personal Nurse Adviser may continue.

Our second medical opinion service is provided by Red Arc

Accessing anytime services

Policyholders can access these services as soon as their policy starts.

They can activate their MyGuardian account from the link in their Welcome email – or the last reminder email if the link in the Welcome email has expired. If they can’t find the last email, they can give us a call on 0808 123 1821.

Once activated, policyholders can find the contact numbers for the Anytime services within the Benefits section of their MyGuardian account.

BOOK A ONE-TO-ONE PRODUCT BRIEFING

To find out more about what makes a Guardian policy a better policy, book a product briefing with one of our Account Managers.

Simply complete our online booking form and we’ll call you back.

WE’RE HERE FOR CUSTOMERS EVERY DAY. GUARDIAN ANYTIME BRINGS THAT PHILOSOPHY TO LIFE.

Jacqui Gillies
Marketing and Proposition Director

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