All policyholders get free access to a GP 24/7, experts for second medical opinions, emotional wellbeing consultations and assessments to help alleviate and prevent general aches and pains.


The Anytime GP service is available 24 hours a day, 7 days a week,
365 days a year.

That means policyholders can receive unlimited advice, reassurance and, where appropriate, diagnosis from wherever they are in the world.

Booking an appointment couldn’t be easier. Policyholders can simply call our Anytime service team and select a suitable time and day to talk to a GP by either video or phone.

All our GPs are practicing doctors with the same qualifications as your NHS GP. A translation service is available for patients who don’t speak English.

Anytime GPs are on hand to discuss any health concern, including:
  • Blood
  • Dental
  • Dermatology
  • Diabetes
  • Ear, nose, throat
  • Eye and vision care
  • Heart problems
  • Medication queries
  • Mental health
  • Musculoskeletal
  • Nervous system
  • Paediatrics
  • Respiratory
  • Second opinion
  • Stomach
  • Travel
  • Urinary issues
  • Women’s health
Patients also benefit from:
Open private referrals

If a patient needs further investigation or treatment, the GP will issue an open private referral letter to ensure they get access to the health care they need from a Consultant with the stated specialty.

Referrals are for private use only and may not be accepted for services provided by state-funded healthcare.

Private prescriptions

Where necessary, GPs can issue private prescriptions where the medication can either be collected from a nominated pharmacy or delivered to any UK address. If your clients qualify for free NHS prescriptions they’ll still have to pay for a private prescription. For medication delivery there is a separate charge for postage and packaging.

The GP 24/7 experience

GP 24/7 service is provided by HealthHero



of all GP consultations lasted
more than 10 minutes.


of all consultations happened
between 10pm and 7am.


of all consultations were at
the weekend.

Source: Guardian Anytime usage 1 December 2022 – 30 November 2023.

Guardian Customer comments

Keep up the convenience factor! This service is much better than trying to get an appointment from my own registered GP.

Very fast service, it was amazing to get a same day appointment. Outstanding
service from the Dr, they were amazing.

The Dr. was very friendly, very professional and informative, and they made me feel at ease.

Mrs HR | 25 years old

Mrs HR was experiencing throat and chest pains for a few days which led to an A&E visit. A couple of days later, still not feeling better, she contacted GP 24/7 and spoke with a GP for over 20 minutes. During the consultation, the GP diagnosed her with a digestion related problem and prescribed medication for immediate relief from the symptoms.

Ms LK | 62 years old

A patient used the Video consultation service to speak with a GP about a longstanding eye problem. The doctor was able to see her via video and spoke to her for over 20 minutes – enough time to diagnose her with blepharitis, a common ocular condition, and advise on the most appropriate treatment.


Anyone diagnosed with a serious illness faces a worrying time and a range of emotions, concerns and questions.

That’s why Guardian Anytime offers a confidential, face-to-face second medical opinion to policyholders if they’re diagnosed with a life-changing or life-threatening condition. If the policyholder has Children’s Critical Illness Protection, all their eligible children are covered too.

The service is designed to give policyholders a second medical opinion when they’ve already received a diagnosis from their treating UK Consultant. The specialist they’re referred to can also help make treatment choices and answer any questions or doubts the policyholder may have about their existing Consultant’s recommendations. The second opinion will be provided by a UK-based Consultant and come with the ongoing support of a personal nurse adviser.

How the service works
Contact Us

After receiving a diagnosis from their own UK Consultant, any policyholder who would like a second medical opinion should call our Claims Team. We’ll then take the information and explain what happens next.

Personal Nurse Adviser

The policyholder will be allocated their own Personal Nurse Adviser who will give them information, guidance and support, by phone, both before and after the second opinion.

Face-to-Face UK Consultation

After an initial consultation with their Personal Nurse Adviser, the most appropriate consultant is identified and the policyholder may be offered a choice of consultants. The Personal Nurse Adviser will give the policyholder guidance before the consultation on things like the questions to ask and what to expect.

After the consultation

A medical report is sent to the policyholder and their GP.

The Personal Nurse Adviser will then help the policyholder decide on next steps. This may involve accessing services or further tests through the NHS or privately, making decisions or coming to terms with a disappointing outcome.

For those who need long-term support – perhaps in adjusting to and managing a serious health condition – the support of the Personal Nurse Adviser may continue.

Our second medical opinion service is provided by Red Arc


30-minute phone emotional wellbeing consultations to help policyholders cope effectively with life’s challenges.

We all face emotional turbulence at some point in our lives. Our emotional wellbeing consultations are designed to help policyholders cope with these difficult times, and help them proactively manage their mental health to help prevent their condition from becoming more serious.

How the consultation can help

Each consultation is conducted by an expert Emotional Wellbeing Adviser, from a panel made up of registered Mental Health Nurses and Counsellors. They listen to the policyholder’s concerns and ask about any personal, work, and health issues that may be impacting their wellbeing.

They’ll provide advice on good emotional health practices, signposting, positive coping strategies and beneficial lifestyle changes that help policyholders proactively manage their emotional wellbeing.

How the consultation works

  1. Policyholders can call to book an appointment Monday to Friday 9am-5pm, and they’ll be given an appointment for their consultation at a convenient time within 1 working day.
  2. The wellbeing adviser will call the policyholder at the agreed time to understand their situation, symptoms and the factors that may be impacting their emotional wellbeing. Including; work life, relationships, finances, family illness, bereavement, diet, exercise, sleep and alcohol consumption.
  3. They’ll advise the policyholder on good emotional health practices, coping strategies, exercise activities and lifestyle changes that they can adopt to help manage and maintain their own emotional wellbeing more effectively.
  4. If it would help, after the consultation they may also share self-help videos with the policyholder to help them adopt the advice recommended to them.

    Please note. Our emotional wellbeing consultations aren’t designed for more serious mental conditions and don’t provide access to ongoing treatment or interventions, such as counselling or cognitive behavioural therapy.
    Consultations are only suitable for over 18s.

    Service is provided by

Why it’s important

1 in 4
adults experience at
least one diagnosable
mental health problem
each year.1

1 in 6
people report
experiencing a common
mental health problem
each week.2

Mental Health
is the largest single
cause of disability in
the UK.1

Sources 1. NHS England, Adult and older mental health, October 2023.
2. Mind, Mental health facts and statistics, June 2020.


30-minute phone consultations to help policyholders alleviate and prevent suffering from general aches and pains.

Modern working life has led to many of us spending too much time sitting at desks and working at computer screens. This inactivity can lead to postural problems and muscular imbalance resulting in back and neck pain. Aches and pains consultations are designed to address these conditions.

How the consultation can help

Each consultation is conducted by an expert, from a panel made up of Physiotherapists and Sports Therapists. They assess the cause of the pain and, where appropriate, share remedial and lifestyle information, exercises and guided videos to help the policyholder feel better, faster.

How the consultation works

  1. Policyholders can call to book an appointment Monday to Friday 9am-5pm, and they’ll be given an appointment for their consultation at a convenient time within 1 working day.
  2. An experienced Therapist will call the policyholder at the agreed time to understand their situation, clinical symptoms, potential causes and how the symptoms are impacting their life.
  3. They’ll advise the policyholder on how to address the cause of their symptoms and alleviate any aches and pains by adopting exercises, activities and lifestyle changes.
  4. If it would help, after the consultation they may also share self-help videos with the policyholder to help them adopt the advice recommended to them. 

    Please note. Our aches and pains consultations aren’t designed to treat more significant conditions or provide ongoing treatment, such as physiotherapy, chiropractice or osteopathy. However, where necessary, the experts will signpost our policyholders to the next steps they think will be most helpful to them.
    Consultations are only suitable for over 18’s.

    Service is provided by

Why it’s important

of people in the UK
see a doctor about a
problem each year.1

of the population suffer
from a musculoskeletal
condition such as
arthritis or back pain.2

of GP consultations
are due to

Sources 1. GOV.UK, Musculoskeletal health: applying All Our Health, 1 March 2022.
2. NHS English, Musculoskeletal health, October 2023.

Accessing anytime services

Policyholders can access these services as soon as their policy starts.

They can activate their MyGuardian account from the link in their welcome email – or the last reminder email if the link in the welcome email has expired. If they can’t find the last email, they can give us a call on 0808 123 1821.

Once activated, policyholders can find the contact numbers for the Anytime services within the Benefits section of their MyGuardian account.


To find out more about Guardian, book a product briefing with one of our Business Development Managers.

Simply complete our online booking form and we’ll call you back.


Jacqui Gillies
Marketing and Proposition Director

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