Simple. Efficient. Fair
All you or your client need
to do is give us a call.
How to make a claim
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Call and register
If your client needs to make a claim, please call:
0808 173 1821
Calls to this number are free. -
We take the details over the phone
A member of our Claims Team will take all the details from your client over the phone.
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We email your client confirmation
We’ll then email the claim details to your client to make sure the information is right. If needed, we’ll also send your client any appropriate forms to be signed.
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We keep your client updated
If you’d like to be kept updated, we’ll keep you and your client updated on the progress of their claim.
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We introduce halo
The Claims Specialist will discuss the additional support we can offer them and their family at this difficult time.
Browse our 2023 CLAIMS REPORT
It’s been over 5 years since Guardian entered the protection market, so we’re delighted to be able to share our first full claims report.
the 2023 stats not to be missed
TOTAL AMOUNT PAID:
£15,333,395
LIFE
% of claims paid
100%
Total amount:
£5,023,337
TERMINAL ILLNESS
% of claims paid
100%
Total amount:
£2,530,913
CRITICAL
ILLNESS
% of claims paid
92%
Total amount:
£7,298,280
CHILDREN’S CRITICAL ILLNESS
% of claims paid
92%
Total amount:
£480,865
The claims experience
The following customer stories are testament to quality of the claims experience we provide. Every adviser and customer who chooses Guardian can expect nothing less.
I can’t fault the whole process at all. It’s been
smooth from the start to finish, and I was
made to feel that I could get in touch
with Sue anytime to ask questions.
James
A Guardian Critical Illness Protection policyholder
Guardian were brilliant. They were
on my side from the moment my
adviser registered the claim.
Lesley-Ann
A Guardian Critical Illness Protection policyholder
A halo case study
When Marilyn was diagnosed with breast cancer after a routine mammogram, HALO made sure she didn’t face treatment alone.
PDG CLAIMS CHARTER APPROVED
There’s more to claims than just paying them on time. Support and an efficient experience are just as important during a claim.
At Guardian, we have a dedicated claims team, with each claimant receiving a named point of contact who’ll provide regular updates, support and answer any questions as the claim progresses. Which is why Guardian’s claims process is approved by the PDG Claims Charter.
OUR PLEDGE TO PAY FUNERAL COSTS
While we always try to pay claims quickly, sometimes probate can prevent the money from reaching the family for several months depending on the complexities of the estate.
So, if we’re still awaiting probate once a life claim has been approved for payment, we’ll pay part of that life claim early by advancing up to £10,000 to help the bereaved family cover the cost of the funeral. To show our commitment to this we’ve signed up to the PDG Funeral Payment Pledge.
AT THE POINT OF CLAIM
An extraordinary service, because there’s
no such thing as an ordinary claim.
simplicity is at the heart
of our claims experience.we guide claimants through
the entire process to help
ensure they receive a prompt
payout and benefit from the
full support of halo.
Phil Deacon
Head of Claims